Transit Part 9: Customer Involvement

It is common knowledge that businesses that succeed over their competition do so by doing a better job
of learning and providing what their target customers want than their competitors do.  It only stands to reason, therefore, that the public transportation industry should treat its passengers with the same respect.  The industry should get them involved from the very beginning of making the changes needed to implement my program or any other changes and keep them involved.

Thank you for taking time to read my program.  Obviously, if I didn't believe in my own program, I would not have published it for others to read and ponder on.

An Opinion Article by Dave Kemper
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It has been said that: "One definition of insanity is to do the same thing, the same way, over and over and over again, each time expecting to achieve a different result."
Therefore, we must either CHANGE the way we live, or we bind our future to our past as if with CHAINS.
"I do not consider myself to be better than anyone else.  But I do believe in exercising my right to not stay stupid."

David W. Kemper, Author
© Copyright 2014 by David William Kemper.  All right reserved
No part or portion of this publication may be modified in any manner without the express written permission of the author.  This publication is licensed for your personal use and enjoyment only and may not be used as a reference by any company, government entity, or other organization without the express written permission of the author.  This publication may not be re-sold or given away to other people.  Thank you for respecting the hard work of this author.