Transit Part 9: Understand the Customer

More important than simply listening to our customers is the need to do everything that is reasonably within our power to make sure they can believe with all honesty that we understand them.
 Every para-transit service of any size will have many passengers whose disability is only physical in nature.  Mentally and in all other areas they are every bit our equal.  We need to include them in all areas of our decision and policy-making process.

Thank you for taking time to read my program.  Obviously, if I didn't believe in my own program, I would not have published it for others to read and ponder on.

An Opinion Article by Dave Kemper
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It has been said that: "One definition of insanity is to do the same thing, the same way, over and over and over again, each time expecting to achieve a different result."
Therefore, we must either CHANGE the way we live, or we bind our future to our past as if with CHAINS.
"I do not consider myself to be better than anyone else.  But I do believe in exercising my right to not stay stupid."

David W. Kemper, Author
© Copyright 2014 by David William Kemper.  All right reserved
No part or portion of this publication may be modified in any manner without the express written permission of the author.  This publication is licensed for your personal use and enjoyment only and may not be used as a reference by any company, government entity, or other organization without the express written permission of the author.  This publication may not be re-sold or given away to other people.  Thank you for respecting the hard work of this author.