Transit Part 9: Trust Your Hidden Experts

In the same way that customers should be encouraged to be involved in the process of fine-tuning my program for their metro area, the employees, and especially the experienced veteran drivers should also be involved.  No one knows their area better than the drivers who earn their living day after day on the roads their service area covers.


Getting your veteran drivers involved in defining the workable realistic boundaries for each local area and where each Hub should be located within that area is not only good advice from the point of view of showing respect.  But it’s also good advice in terms of keeping research and development costs to a minimum.

As part of putting my program into operation in any metro or county-wide area, decisions will have to be made about hub locations, local area boundaries and so forth.  This means we either spend a lot of money on experts to come in and try to learn what our most experienced veteran drivers already know, or, we show respect for the drivers and other experienced employees and invite them to be involved in the development and fine-tuning of my program for their area.

This will help them to feel like my program is now their program.  It will feel like a group or team effort.  They will have a “sense of ownership”, if you will.  They will also care more about the success of something they helped develop and which they had a voice in than they will something which was pushed on them without showing respect for their expertise and experience.
Thank you for taking time to read my program.  Obviously, if I didn't believe in my own program, I would not have published it for others to read and ponder on.

An Opinion Article by Dave Kemper
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It has been said that: "One definition of insanity is to do the same thing, the same way, over and over and over again, each time expecting to achieve a different result."
Therefore, we must either CHANGE the way we live, or we bind our future to our past as if with CHAINS.
"I do not consider myself to be better than anyone else.  But I do believe in exercising my right to not stay stupid."

David W. Kemper, Author
© Copyright 2014 by David William Kemper.  All right reserved
No part or portion of this publication may be modified in any manner without the express written permission of the author.  This publication is licensed for your personal use and enjoyment only and may not be used as a reference by any company, government entity, or other organization without the express written permission of the author.  This publication may not be re-sold or given away to other people.  Thank you for respecting the hard work of this author.